Database examples

How Automation Fuels Work Transformation: Five Examples

Automation allows IT teams to focus on tasks that generate value for the organization.

Robert Frati, director of sales and success at Slack, gives five examples of how automation is transforming work for the better

Work should be about the creative, collaborative, sometimes messy but often enjoyable tasks that are part of our job. Too often, however, we find that our days are taken up with an endless list of manual, mundane tasks. It slows us down, and spending our energy on these low-value activities can lead to mistakes when tackling the tasks that really matter.

New automations and integrations mean it doesn’t have to be like that. We can work smarter. Processes can become smoother and more precise, while giving people back the time to work on what they do best and what they love. IT teams are aware and leading the charge of automation, which is expected to become the primary focus of technology spending in 2022.

As we look to the year ahead and beyond, it’s time to harness the potential of work automation. Here are some examples, from different departments of some of the most innovative organizations in the world, that can inspire the New Year for smoother processes and better work habits.

Ensuring customer safety on public transport during the pandemic

Few organizations offer transit on the scale of the Metropolitan Transit Authority (MTA) New York City Transit (NYCT), the largest transit agency in North America, which carries 5.5 million people per day through its network.

When COVID-19 hit, however, the city’s transit needs changed quickly and the agency had to adapt quickly. NYCT responded by refocusing work processes around passenger safety.

After introducing channel-based messaging in 2017, the agency was able to quickly coordinate its 50,000 employees around this mission. And, by creating a custom workflow directly in the channel-based messaging platform, they automated daily priority reporting. Even though things were changing rapidly, these automations gave everyone visibility into the top priorities each day and the space to focus on their individual tasks to keep the city moving safely.

The hottest hyper-automation trends disrupting business today

This article will explore the most important hyper-automation trends disrupting business in today’s post-pandemic landscape. Read here

Simplify access to care services

Oscar Health, the direct-to-consumer health insurance company, provides a dedicated concierge team of customer service representatives or care guides for every 8,000 to 10,000 of its members. These guides are supported by teams of clinical experts, case managers, nurses and social workers at the local level. As Sebastian Burzacchi, Vice President of Service Operations explains, “We are focused on creating the easiest, simplest and best service engagements possible. »

The Concierge team has standardized requests for expert assistance. An automated workflow prompts care guides to fill out a standard form with key data such as the policy involved and the location of the person receiving care. Not only does this prevent back and forth between different team members, but it also simplifies access to information, helping supervisors resolve issues quickly.

Onboarding new team members and moving to remote-first overnight

London-listed global investment firm Man Group has been serving clients since 1783. However, that heritage hasn’t stopped the company from embracing change, agility and automation.

In response to the COVID-19 pandemic, Man Group moved its 1,400 employees across 19 offices to remote work. During this rapid transition, Man Group opted for channel-based messaging, which they knew would be essential for enabling teams to securely connect, coordinate and collaborate remotely. Meanwhile, automatically adding team members to important default communication channels streamlined those important company-wide announcements during the transition to ensure no one was left out.

As remote work continued, the company also invested in creating custom automated workflows for routine processes. Whether it’s onboarding new users into the business or responding to common IT demands, automations have been a big part of Man Group’s success in working from home and will continue, alongside the channel-based messaging, help Man Group teammates work together for a long time. after the pandemic is over.

The best onboarding policies from top tech companies

In this article, we take a look at the best onboarding policies that have been adopted by top tech companies. Read here

Quickly provide teams with the tools they need

Hearst Magazines, the publisher behind iconic titles from Esquire to Marie Claire, is a titan of the magazine world, with teams and publications across the globe. However, their DevOps team faced a tedious conundrum. Every time one of Hearst’s employees requested access to a new tool, such as GitHub or Jira, they had to answer countless questions over and over again. Username? E-mail? Access level required?

This was a workflow that needed automation. Today, requests are made and approved entirely within a channel-based messaging app. When a workflow is initiated to request access to a new tool, a form is instantly served and responses are then pushed directly to a DevOps team member through the messaging app, and approvals, again in this same application, can be managed with one click.

At first glance, this may seem simple, but this unique workflow has saved the DevOps team 52 hours a year – vital time that can now be spent testing new tools and researching new ones. ways to streamline operations.

Shipping code to customers faster

Vodafone’s web engineering team, which can handle more than a hundred direct releases every month, provides a final example of the potential of automation in the world of DevOps.

When dealing with its high volume of releases, the Vodafone team automates routine tasks to keep track of release dates and developer-preferred release requests. A form is used to collect information about a release, which is then automatically shared in a public channel, giving release and development teams an instant overview of what’s happening and when. This transparent oversight streamlines everyone’s scheduling capability, which ultimately means code moves from an individual to production, and ultimately to the end customer, faster.

The next time you find yourself working on a repetitive manual task thinking your time could be better spent, you’re probably right. Whether it’s making the administration that comes with onboarding new teammates seamless, or keeping everyone aligned on day-to-day priorities without unnecessary meetings, it’s time for your company to explore how automations can make work more simpler, more enjoyable and more productive for everyone.

Written by Robert Frati, Director of Sales and Success at Soft